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It’s possible to pivot from a WTF moment with the right mindset. Deposit Photos Imagine you’re CEO of a successful accounting firm. You’ve just wrapped up another busy tax season—this time, without a hint of stress. In fact, things are going so swimmingly that you were just nominated for an entrepreneurial reward. Life is good. Predictable, too—just the way your analytical mind prefers it. You only breezed into the office today to finish up some last-minute paperwork. Right after that you’re taking your partner and kids for a well-deserved vacation to sunny Hawaii. And then … your bubble bursts. You get a dreaded email from your most important—and highest paying client. “We regret to inform you,” it starts. “But we will no longer need your firm’s services. Going forward, we will be using artificial intelligence to manage all our accounting needs in-house.” Your stomach hurts. You can’t breathe. You picture all your big dreams for your company, not to mention, your whole life, and you think you’ll be sick. After all, this one client accounts for 47% of your revenue. Without them, you won’t make payroll next month. You’ll have to let go of employees who feel like family. Without this client’s revenue, you won’t be able to pay your office lease either. Heck, without their business you might just lose your own business altogether. This is a true WTF moment. It’s also the subject of executive coach Danielle Sprouls’ new book WTF: Women That Flourish: Transform Life’s “What the F#$k” Moments Into Your Greatest Wins. Sprouls and I are collaborating on a sequel to it titled Master the P.I.V.O.T.—How Bold Leaders Turn Chaos Into Their Competitive Edge. A business allegory in the vein of The Go-Giver and Who Moved My Cheese, Sprouls created the WTF brand and P.I.V.O.T. framework…

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Filed under: News - @ May 6, 2025 5:24 pm