The post Apple KYC glitch on Bybit draws swift executive response to recover $100K appeared on BitcoinEthereumNews.com.

Cryptocurrency exchange Bybit said it had involved team members, including an executive, to fix a glitch that affected a single user who could not go through an Apple-based know-your-client (KYC) system. In a May 18 X post, the Bybit China Team said it received reports about users experiencing withdrawal restrictions on the Bybit platform due to a KYC verification anomaly when logging in with an Apple ID. The team claimed to have immediately responded and taken action involving multiple departments, including the firm’s chief operating officer, Helen Liu. Other people involved in the operation were the heads of customer service, risk control, the Chinese-language division, product managers and the technical team. The exchange coordinated its actions with the user. After an internal investigation, Bybit concluded this was a “unique case affecting an individual user, not a systemic issue.” The account’s KYC information was not tampered with and the funds in the account remained secure at all times. Bybit had not answered Cointelegraph’s request for comment at the time of writing. Related: A decade-old debate is back as self-custody gets smarter The perks of media attention Bybit claims to have taken large-scale and timely action, which involved a member of its executive team, all in response to an issue reported by a single user. Chinese-speaking X crypto influencer EnHeng claimed to be the reason for this. In a separate post that Bybit’s X post answers to — EnHeng explained that in a group chat, he noticed “a girl mentioned a bug related to Bybit’s Apple ID.” He verified the issue and after confirming that it was real, flagged it to Bybit. EnHeng said that the staff responded quickly and assisted the user in recovering access to about $100,000 worth of funds. They highlighted: “This incident really made me feel the value…

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Filed under: News - @ May 19, 2025 10:27 am