The post IndiGo Launches GPT-4-Powered Chatbot, 6Eskai, Revolutionizing Customer Service in Indian Aviation appeared on BitcoinEthereumNews.com.

In a significant leap forward in the realm of Indian aviation, IndiGo, the country’s largest airline, has unveiled a cutting-edge AI chat assistant, 6Eskai, powered by GPT-4 technology. This innovative chatbot, developed in collaboration with Microsoft, is poised to reshape the passenger experience by efficiently handling customer queries in ten different languages. With a staggering 1.7 trillion parameters, 6Eskai is well-equipped to address a wide range of passenger inquiries, promising to reduce the workload of customer service agents by a remarkable 75%. The rise of AI in Indian aviation IndiGo’s adoption of artificial intelligence for customer-facing operations places it among the pioneers of AI implementation in the Indian aviation sector. Following in the footsteps of Air India, which introduced its own generative AI virtual agent, Maharaja, earlier this month, IndiGo’s 6Eskai marks a significant milestone in harnessing AI’s potential to enhance customer service in the industry. IndiGo’s in-house digital team partnered with Microsoft to create 6Eskai, a next-generation AI chat assistant driven by GPT-4 technology. This collaborative effort has resulted in a chatbot that not only breaks language barriers but also offers what IndiGo describes as “a first-of-a-kind platform for booking tickets across the entire network.” A multilingual AI marvel One of 6Eskai’s standout features is its multilingual capabilities, allowing it to effortlessly converse with passengers in ten different languages. This multilingual prowess is expected to cater to the diverse traveler base in India and further enhance the airline’s appeal. 6Eskai’s remarkable proficiency is underpinned by its staggering 1.7 trillion parameters. These parameters empower the chatbot to provide solutions to an extensive array of passenger queries. IndiGo’s team of data scientists invested significant effort in researching generative pre-trained transformers (GPT) to create a chatbot that not only answers questions but also replicates human interactions, recognizes emotions, and adds a touch…

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Filed under: News - @ November 28, 2023 10:08 am