As United Flight Attendants Vote, A.I. And Blog Falsehoods Intrude
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Flight attendants from United and other carriers demonstrate at IAH in February 2024. (Photo by … More Brett Coomer) Houston Chronicle via Getty Images United Airlines flight attendants began voting Monday on a tentative contract agreement that raises average salaries about 27%, improves the grievance procedure, and offers boarding pay for the first time, but social media and some internet postings make the deal sound unfavorable. “What’s been very disheartening in this ratification has been the onset of A.I. and Chat GPT and the explosion of blogs that just report things that A.I. is incorrectly reporting and do not check with the union for accuracy,” said Sara Nelson, president of the Association of Flight Attendants, which represents about 50,000 flight attendants including 29,000 at United. Voting ends July 29. “There have been posts that are entirely wrong,” Nelson said, citing posts on hotel policy, which has in fact improved; union strategy in talks, which has been misinterpreted; airline surveillance of flight attendant texts, which has never been considered and others. “These blogs have perpetuated misinformation, making it difficult for flight attendants to make an informed decision,” she said. “A.I. spits out whatever you want,” Nelson said. “You ask a question, ‘What’s wrong with the United contract?’ and it will look for all of the bad comments anyone has made. It has no ability to have a human filter of the nuances.” Often, the false posts on the blogs are picked up by A.I. “Typically you don’t see a lot of reporting by news outlets during the course of a vote, unless there is something newsworthy to report,” Nelson said. But in covering the airline industry, newspapers – with their patterns of coverage and their standards for reporting — have largely been replaced by bloggers and influencers with different patterns and…
Filed under: News - @ July 8, 2025 2:27 pm