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Zach Anderson Sep 26, 2024 12:32 NVIDIA unveils the NIM Agent Blueprint, enabling the development of digital human interfaces for AI applications, enhancing customer service with human-like interactions. Providing customers with quality service remains a top priority for businesses across industries, from answering questions and troubleshooting issues to facilitating online orders. As businesses scale operations and expand offerings globally to compete, the demand for seamless customer service grows exponentially, according to NVIDIA Technical Blog. Enhancing Customer Service with Digital Human Interfaces Traditional customer service methods, such as knowledge base articles and phone trees, often overwhelm customers with dense information, leading to poor retention. To address this, NVIDIA has introduced its digital human NVIDIA NIM Agent Blueprint, combining NVIDIA NIM microservices with reference code and documentation to enable a more engaging and effective customer service experience. Instead of relying solely on text-based chatbots, businesses can now deploy digital human interfaces that offer smooth, human-like interactions. This innovative approach leverages technologies like generative AI, conversational AI, and visual AI to increase user engagement and satisfaction. Designing a Human-Like Chatbot for Customer Service When developing a customer service tool, it is crucial to consider the end users and their preferred interaction methods. While text-based applications have advantages, the need for multilingual support and precise information retrieval drives the demand for digital human interfaces. For example, enterprises can use avatars like James, an interactive digital human knowledgeable about NVIDIA products, to provide scalable and accurate customer support using retrieval-augmented generation (RAG) for information retrieval. The digital human for customer service NVIDIA NIM Agent Blueprint includes several key components: NVIDIA Riva ASR NIM: A state-of-the-art Parakeet automatic speech recognition (ASR) model that transcribes spoken English with high accuracy. NVIDIA Riva TTS NIM: FastPitch, a mel-spectrogram generator, is used in conjunction with a neural vocoder to…

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Filed under: News - @ September 26, 2024 3:20 pm