The post SalesForce’s Marc Benioff Explains The True Nature Of Economic Growth appeared on BitcoinEthereumNews.com.

Jobs are the easy part. It’s worth remembering every time a politician talks about “jobs created” by his or her economic program. They’re missing the point. True economic growth is an effect of the work not required of humans. SalesForce founder Marc Benioff explained all of this so well in a recent opinion piece for the Wall Street Journal. In an e-mail, Cato Institute co-founder Ed Crane put it best in saying Benioff’s piece “shows the true nature of economic growth.” Humans don’t grow because of the work they’re doing, but due to the work they’re not doing. If work were economic growth, we would simply abolish the wheel, the automobile, the computer, the smartphone, and the internet itself. If so, everyone would be working a great deal and everyone would be miserable a great deal. Which is a truth that has yet to find its way into the heads of Trump administration officials, their rhetoric, or both. Benioff brings wisdom where there presently isn’t. Writing about his own company, Benioff observes in excited fashion that customer service now includes “AI agents working with our 9,000 customer service representatives.” He notes that “In just three months,” always learning and improving AI agents “resolved 84% of incoming customer queries on their own, with only 2 percent of requests requiring escalation to humans.” The latter is rapidly driving down the internal cost of customer service, and as opposed to the automation of what used to require human effort leading to layoffs, Benioff writes that it “allows us to redeploy as many as 2,000 support roles elsewhere in the company. To presume as some do that automation is the enemy of employees is the equivalent of the misguided view that extra humans flooding into a company, region, or country do so at the…

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Filed under: News - @ April 15, 2025 8:29 pm