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Topline Verizon said it restored cellular service on Wednesday night after a nearly 10-hour outage impacted hundreds of thousands of users, leaving them unable to access wireless internet and phone services for most of the day. The Verizon outage lasted nearly 10 hours and impacted hundreds of thousands of customers. Getty Images Key Facts User outage reports for Verizon peaked at nearly 173,000 on downdetector as of 12:50 p.m. EST, with reports decreasing to around 120,000 about a half hour later. The company announced the outage had been resolved shortly after 10 p.m. EST adding: “ If customers are still having an issue, we encourage them to restart their devices to reconnect to the network.” The statement added that all affected customers will receive account credits, the details of which will be shared with them directly. The cause of disruption and the total number of impacted users is unknown but Verizon told Reuters that there was “no indication of a cyberattack,” a possibility that was investigated by law enforcement agencies. Get Forbes Breaking News Text Alerts: We’re launching text message alerts so you’ll always know the biggest stories shaping the day’s headlines. Text “Alerts” to (201) 335-0739 or sign up here. Crucial Quote In a statement issued on social media, Verizon said: “Today, we let many of our customers down and for that, we are truly sorry. They expect more from us. We are working non-stop and making progress…We will make this right – for any customer affected, we will provide account credits and share updates soon.” How Did The Outage Impact Emergency Services? The Verizon outage triggered emergency notifications in both New York City and Washington D.C. AlertDC, said it was aware that the outage was preventing some users from connecting to 911 services, and added: “If you have…

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Filed under: News - @ January 15, 2026 11:23 am